Troubleshooting

In case the VC Publisher is not accessable via the browser, try following approaches before contacting support@vc.systems:

  1. Test http://localhost:port instead of URL:port (sometimes this is related to an error in the url configuration)

  2. Restart the "vcPUBLISHER" service and check the reachability of the VC Publisher again. If necessary the MongoDB must also be started in the services beforehand.

  3. Check logs:

    1. Windows: ${installationfolder}\logs or as defined in the environment variable LOG_DIR. If logs are written to stdout, check the Windows Event Viewer for the "vcPUBLISHER" service logs.

    2. Linux: Check log directory as defined in the environment variable LOG_DIR. If logs are written to stdout, use the terminal command journalctl -ex --unit vcpublisher to check the logs of the "vcpublisher" service.