Frequently Asked Questions
This section collects answers to the most common questions users have when working with the VC Suite products. If your question is not covered here, please refer to the official documentation or contact our support team for assistance.
Will I receive the latest product updates automatically if I already have a license?
Email notifications are sent for every critical or security-related bug fix: There may also be silent updates, which are not announced. These are automatically included with the next major update.
How do I apply a new product update? Do I have to transfer data manually?
Updates can be downloaded at Downloads. Each release includes a ReadMe file with specific instructions on how to apply the update.
Do I need to install a Publisher update to update my plugins?
No, there is also an option to update plugins separately. However, if you update the Publisher, any missing plugin updates will be installed automatically.
How can I avoid terrain islands in mesh layers?
Option 1: Display the mesh layer together with the terrain model and orthophotos.
- Advantages: Terrain islands are covered by the orthophoto and all VC Map tools can be used as usual.
- Disadvantages: Slightly reduced performance. The orthophoto should ideally be from the same flight as the mesh for accurate alignment.
Option 2: Disable the terrain model when activating the 3D mesh.
- Advantages: Optimal mesh display and better performance.
- Disadvantages: Some tools that rely on the terrain model may not function. Also users can navigate below the mesh (normally blocked by the terrain).
Do I need separate apps for restricted public access and unrestricted internal access? Do I have to configure these maps individually?
Yes, you currently need to configure separate apps for different access levels. You can define access restrictions during publication on the web server.
Can I skip the user interface of the App Configurator and work directly in JSON?
Yes. In the App Configurator, click the three-dot menu on the top right of the selected module and choose the JSON Editor. There, you can edit the module configuration as raw code. All changes are reflected live in the preview.
How do I limit a layer based on its zoom level?
2D data resolution is linked to zoom levels; higher resolution is stored in higher levels (e.g. level 20). The maximum displayed level for each 2D data set (e.g. TMS, oblique aerial images) can be reduced in the data tab in the Publisher or after integration in the App Configurator.
In the case of TMS data, this means that the viewer no longer requests the high-resolution images. However, you should be aware that the data still exists and can theoretically be called up by adjusting the URL, even if you define in the viewer that certain levels should not be requested. In the case of oblique aerial image datasets, you do not specify the maximum requested level, but only which levels should not be displayed.
In general, if you reduce the data set by one level for both TMS and oblique aerial image data sets, the resolution of the original level is halved.
When will a planned solar system pay off?
The profitability report in the VC Solar tool provides an estimate of when your solar investment will amortize.